Booking Terms & Conditions
Booking Confirmation
Medicolegal Assessments
A booking is confirmed once written instructions and all relevant records are received. The Referrer must provide accurate referral details, medical files, imaging, and legal instructions. The Consultant may decline or delay a booking if information is incomplete or if a conflict of interest exists. All documentation must be provided at least 7 days before the appointment. Late or additional records may attract supplementary review fees. The Service Provider is not responsible for delays caused by incomplete information.
Clinical Supervision
A booking is confirmed once payment for the supervision session has been made.
Fee Payment
Medicolegal Assessments
Fees may be charged at a per hour or day rate, and apply for assessment time, report preparation, file review, travel, court work, and administration. Payment terms are 14 days from invoice unless otherwise agreed. Reports will be withheld until payment is received. Court attendance, case conferences, and supplementary opinions attract separate fees and minimum booking periods.
Clinical Supervision
Fees are charged at a per hour rate, and are payable upon booking of the service.
Cancellation Policy
Cancellations or rescheduling within five business days may be charged up to the full service fee. Non‑attendance (without notice) is charged at 100%. If the Service Provider must reschedule, alternative dates will be offered.
Clients must attend on time and participate safely. Services may be terminated if the client, care giver or other attendee is aggressive, intoxicated, or unable to engage.
Refund Policy
Medicolegal Assessments
Our medicolegal services are billed on completion of the service, with fees invoiced after the completion of assessment, reporting, or consultation tasks. All work is conducted in accordance with relevant medicolegal standards, professional regulations, and ethical obligations to ensure accuracy, impartiality, and compliance with legal requirements. Referrers are responsible for full payment of all invoiced services within the specified payment period, regardless of case outcomes or third‑party reimbursement. Late payments may incur additional administrative fees, and reports will not be released until outstanding balances are settled.
Clinical Supervision
Supervision services for occupational therapy practitioners are delivered on a prepaid basis, requiring full payment prior to the commencement of scheduled sessions. This structure ensures dedicated time, preparation, and continuity of support while maintaining compliance with professional, ethical, and regulatory expectations for supervised practice. Prepaid sessions are non‑refundable but may be rescheduled with adequate notice, and supervisees are expected to engage actively, maintain accurate documentation, and practice within their scope. Supervisors provide guidance, oversight, and feedback to promote safe, competent, and legally compliant clinical practice.