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Privacy Policy

This Privacy Policy outlines how I, Dr Nicole Grant (“I”, “me”, “my”) collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

I am committed to safeguarding the privacy and confidentiality of all individuals I work with, including clients, families, referrers, and website users.

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What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include sensitive information, such as:

  • Health and medical information

  • Disability and functional capacity information

  • Reports prepared for medicolegal purposes

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What Information I Collect

I may collect the following types of information:

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Client Information

  • Name, date of birth, contact details

  • Medical history and health information

  • Functional capacity and assessment data

  • NDIS-related information

  • Reports and documentation

 

Referrer Information

  • Name, organisation, and contact details

  • Case-related documentation

  • Instructions and correspondence

 

Website and Communication Data

  • Email addresses and enquiry details

  • IP address and browser information

  • Website usage data (via cookies)

 

How I Collect Information

I collect information through:

  • Direct communication (email, phone, forms)

  • Referrals from solicitors, insurers, or other professionals

  • Assessment processes and service delivery

  • Our website and digital platforms

 

Where possible, I collect information directly from the individual. In some cases, information is provided by third parties such as legal representatives or family members.

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Purpose of Collection

I collect and use personal information to:

  • Provide occupational therapy and medicolegal services

  • Conduct assessments and prepare reports

  • Respond to enquiries and referrals

  • Communicate with clients, families, and referrers

  • Meet legal, regulatory, and professional obligations

  • Manage billing and administration

 

Medicolegal Services and Use of Information

Where services are provided in a medicolegal context:

  • Information is collected for the purpose of providing an independent expert opinion

  • Reports may be disclosed to instructing solicitors, courts, insurers, and other relevant parties

  • My primary duty is to the court or tribunal, not to any party to the proceedings

 

Disclosure of Personal Information

I may disclose personal information to:

  • Legal representatives and law firms

  • Courts and tribunals

  • Insurers and third-party payers

  • Other healthcare providers (where appropriate)

  • Administrative service providers (e.g. practice management systems, secure cloud storage)

 

I do not sell personal information.

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Storage and Security

I take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

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This includes:

  • Secure electronic record systems

  • Password protection and access controls

  • Use of reputable cloud-based platforms

  • Secure file transfer methods where required

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Overseas Disclosure

Some third-party service providers (e.g. cloud storage or practice management software) may store data overseas.

Where this occurs, I take reasonable steps to ensure that those providers comply with privacy obligations consistent with Australian law.

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Access and Correction

Individuals may request access to their personal information and request corrections if it is inaccurate or incomplete.

Requests should be made in writing to nicole@nicolegrant.com.au. I will respond within a reasonable timeframe.

In some cases, access may be restricted in accordance with legal or professional obligations.

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Data Retention

I retain personal information for as long as required to:

  • Provide services

  • Meet legal and professional obligations

  • Comply with record-keeping requirements

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Cookies and Website Analytics

My website may use cookies and analytics tools to:

  • Improve user experience

  • Analyse website traffic

 

Users can manage cookie preferences through their browser settings.

 

Complaints

If you have concerns about how your personal information has been handled, you may contact me via nicole@nicolegrant.com.au.

I will respond to complaints in a timely manner.

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If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner, the Qld Health Ombudsman, or the NDIA Commission depending on the nature of your complaint.

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My Contact Details

Dr Nicole Grant
Consultant Occupational Therapist

Email: nicole@nicolegrant.com.au
Website: nicolegrant.com.au

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Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will be available on this website.

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